Privacy Policy

Kakadu Aluminum Co., Ltd. ("KAKADU", "we", "us" or "our") is a manufacturer of aluminum outdoor shading systems and the outdoor shading division of Grand Homedecor Group. This Privacy Policy explains how we collect, use and protect information when you visit kakadualuminum.com or contact us through the website, email, telephone or messaging channels such as WhatsApp.

Information you provide: when you submit an enquiry or contact form, request a quotation or correspond with us, we may collect your name, email address, telephone number, company name, business type, product interest and the content of your message.

Messaging data: if you contact us through WhatsApp or another messaging app using the buttons, QR codes or click-to-chat links on this website, we receive your WhatsApp display name and mobile number together with the messages, images, documents and other content you choose to send us, including the project details you share for a quotation.

Information collected automatically: when you use the website we may collect technical and usage data such as IP address, browser and device type, referring pages and pages viewed, gathered through cookies and similar technologies.

Our website offers WhatsApp buttons, QR codes and click-to-chat links so that you can reach our sales team directly. When you start a conversation, the information you share in that chat is used to answer your questions, prepare quotations, arrange samples, orders or delivery, and keep a record of our business communication with you.

Our WhatsApp communication runs on the WhatsApp Business service, which is provided by Meta Platforms, Inc. Messages you send through WhatsApp are also processed by WhatsApp under its own terms of service and privacy policy, which we do not control; we encourage you to review them before sharing personal information.

We do not use your WhatsApp number or chat content for unrelated marketing, and we do not add you to marketing broadcasts without your consent. If you would rather not use a messaging app, you can reach us through the enquiry form, email or telephone instead.

We use the information you provide to respond to enquiries, prepare quotations, process and fulfil orders, provide after-sales support, and manage our business relationship with you.

This includes the contact details you choose to share — such as your mobile or WhatsApp number — which we use to reply to your enquiry and continue the conversation through the channel you selected.

We also use information to operate, maintain and improve the website, to understand how it is used, to protect against misuse, and to comply with our legal and accounting obligations.

Where applicable law (for example, the EU General Data Protection Regulation) requires a legal basis, we process personal data on the basis of our legitimate interests in responding to business enquiries, the performance of a contract, your consent where we rely on it, and compliance with legal obligations.

Where you contact us through WhatsApp or another messaging channel, we rely on your consent and on our legitimate interest in answering the business enquiry you initiated.

We use cookies and similar technologies for essential website functionality and to understand aggregate usage so we can improve the site. You can control or delete cookies through your browser settings; disabling some cookies may affect how the website works.

We do not sell your personal information. We may share information with service providers that help us operate the website and communicate with you (for example, hosting, email and analytics providers), under appropriate confidentiality and data-protection obligations, and with authorities where we are required to do so by law. When you contact us through WhatsApp, the message is also handled by Meta Platforms, Inc. as the provider of that messaging service, under its own privacy terms.

We operate internationally, so the information you provide may be processed in countries other than your own. Where we transfer personal data across borders, we take reasonable steps to ensure it continues to receive an appropriate level of protection.

We retain enquiry and order records — including website form submissions, email correspondence and WhatsApp chat history relating to your project — for as long as necessary to respond to you, maintain our business relationship and meet legal, tax and accounting requirements, after which we delete or anonymise the information.

Depending on your location, you may have the right to access, correct, delete or restrict the use of your personal information, to object to certain processing, and to request a portable copy of the data you have provided to us. To exercise these rights, contact us using the details below.

If you have contacted us by WhatsApp, you can also ask us to delete the chat records we hold about you, and you may withdraw your consent to being contacted on that channel at any time.

We use appropriate technical and organisational measures to protect the information we hold against unauthorised access, loss or misuse. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites or services, including social media platforms and messaging apps. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

Our website is intended for business and professional users and is not directed to children. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date.

If you have questions about this Privacy Policy or how we handle your information, please contact us at admin@kakadualuminum.com, or write to us at No.25 Chengyou Road, Danzao Town, Nanhai District, Foshan, Guangdong, P.R. China.